Vellox
Book a demo

SMS & WhatsApp

Short messages that land on time

SMS in your store’s name, WhatsApp and website chat, all in one inbox.

Book a demo for SMS and WhatsApp Log in
The new SMS campaign screen in Vellox, on a phone: campaign name, audience, sender and the message, with STOP to unsubscribe.
A new SMS campaign and its phone preview. Real Vellox screenshots with demo data (Aura Home store).

SMS in your store’s name

For campaigns, transactional messages and abandoned carts.

  • STOP to unsubscribe
  • Phone preview
See cart recovery
The SMS module in Vellox: a phone preview of the message, with the store’s name as sender and a STOP opt-out.
The SMS screen: messages sent, delivery and click rates, a message preview and daily volume.The phone preview: AuraHome as sender and the STOP opt-out.

One SMS or two?

Diacritics like ă cut an SMS from 160 to 70 characters.

In Vellox, you see the encoding and SMS count before you send.

A woman looks at her phone on a leather sofa, next to an open box of clothes.
Illustrative photo.
110 characters

2

SMS, as you wrote it

Unicode, 110 of 134 characters

1

SMS, no diacritics

GSM-7, 110 of 160 characters

Characters that need Unicode: ă î ț â

As you wrote it: 2 SMS, Unicode encoding. Without diacritics: 1 SMS, GSM-7 encoding.

WhatsApp and website chat

AI agents answer customers on WhatsApp, Instagram and in your website chat.

  • Answers from your playbooks
  • Human handoff when needed
  • Customer profile next to the chat
See AI agents
A WhatsApp chat: the AI agent answers stock and delivery questions.
The Vellox chat agent’s playbooks, with triggers and replies filled in from store data.
The agent’s playbooks: greeting, order status, stock, delivery, returns and a recovery discount.The stock playbook: the reply pulls the product, stock and price from the store.

One inbox for every channel

Replies from email, SMS, WhatsApp and Instagram arrive in AI Inbox.

  • AI conversation summaries
  • Routing and priority rules
The whole platform: 21 modules
AI Inbox in Vellox: the AI summary of an SMS thread and the customer’s message.
AI Inbox: the queue of conversations across channels and the AI summary of an SMS thread.The AI summary of an SMS thread, above the customer’s and the agent’s messages.